Shipping policy

TAT

-Orders are processed and shipped out in 1-14 business days (unless has a stated pre-order date). Not including weekends or holidays. 

I am not responsible for the package once it is shipped. Please refer to tracking information via email correspondence for tracking numbers and carrier; You will need to contact the shipping carrier directly, should any issues arise. I am not responsible for lost packages. Your purchase is your written agreement.

Processing Time:

1-14 business days (excluding weekends & holidays)

-All orders will be shipped via USPS. Shipping Rates is a flat rate tier system with free shipping over $75+ orders.

- Please ensure your address is correct in the address line. I am not responsible for packages getting lost due to the wrong address being given to me. If package is returned to sender (me) due to incorrect address, shipping refund will not be issued. 

- I am not responsible for lost, stolen, or damaged packages. Once I give the package to the USPS, it is their responsibility to get it to you. Please file a claim with the USPS prior to emailing me about your order. 

- I am not responsible for damaged products due to shipping. I package orders with care to ensure no breakage. If a product is damaged, contact me at ashley_ehlers@thecozysoulboutique.com  with a photo and the order number, and I will determine if I will replace the product. 

Tracking Information 

Tracking numbers are sent to the email or phone number on file (inputted when you placed your order) when your order is processed and ready for shipping. Please check spam folder if you feel you did not receive a tracking email.

 

International Orders

If placing an order internationally (from outside of the United States of America), customer is responsible for any and all tax and duty fees that may arise. This includes VAT taxes. If you decline to accept your package upon arrival because (tax and duty) fees are too high, there will be no shipping refund given. Order refund may be given if the package is received as ‘return to sender’ back to me. 

I am not responsible for delays due to customs.