Refund policy

Exchanges and returns are accepted 14 days after your delivery date. However, only some items are eligible. PLEASE READ EACH ITEMS DESCRIPTION BEFORE PURCHASING!

Non-eligible items for example are- graphic tees, leggings, slippers, tumblers, accessories, etc. 

For eligible items to start the process of an exchange or a return please email me at ashley_ehlers@thecozysoulboutique.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refund will be only for the product(s) not including shipping if (paid). The product must be unused or unworn and with it's ORIGINAL TAGS & PACKAGING. Refunds will be provided upon receiving back the product. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

- I am not responsible for lost, stolen, or damaged packages. Once I give the package to the USPS, it is their responsibility to get it to you. Please file a claim with the USPS prior to emailing me about your order. 

- I am not responsible for damaged products (non clothing) due to shipping. I package orders with care to ensure no breakage. If a product is damaged, contact me at ashley_ehlers@thecozysoulboutique.com  with a photo and the order number, and I will determine if I will replace the product.